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The University of Chicago Appreciates Good Customer
Service
A textbook store manager has a lot of critical tasks and responsibilities.
Just ask Jason McCabe, Books Manager at the University of Chicago bookstore. So
having a quality product backed by an experienced, knowledgeable customer
support team is extremely important. And Jason has found that with XanEdu.
"My account representatives at XanEdu, Kevin Woodman and Donna Robbins, make
my job so much easier," says McCabe. "Donna helps with all the ordering,
re-ordering, and time-consuming administrative details of my account. And Kevin
deals with the professors and school-related side of things. This takes so much
work off my plate and frees me up to do other things.
"I became Books Manager two years ago, and quickly developed a good
relationship with Donna and Kevin. They're always ready to help if there are any
problems. They often find any mistakes and resolve them before anyone here even
has a chance to notice them. For example, I may get a call saying that there is
a blurry page in our latest course pack order. But the page has already been
fixed and the new course packs have already been sent out.
"XanEdu produces a great product. And they're always on top of the latest
innovations. We've really appreciated the copyright protection they provide
where they include copy-proof pages in the course packs so course packs can't be
copied and sold outside the bookstore.
McCabe continues, "I can always count on Donna and Kevin to work overtime to
ensure that I get the course packs I ordered, exactly as I want them, in a
timely manner. And now our course packs are already finished and stocked for
next semester."
XanEdu staff understand that getting to know the quirks of faculty, programs,
and bookstores is not only a key to strong customer service, but to strong
relationships. "I value my relationship with Donna and Kevin," McCabe concludes,
"because I know that they're working to make sure that I'm getting the
highest-quality products and services available."
For More Information
To learn more about how XanEdu can serve the unique needs of your school or
university's programs, email or call your account
representative at 800-218-5971 today.
Copley Custom Textbooks and Quality Customer Service =
A Winning Combination
XanEdu brings you the expert editorial services of Copley Custom
Textbooks—publisher of quality custom texts since 1984. Copley Custom Textbooks
lets faculty create their own textbooks, anthologies, or manuals with customized
materials—quickly, easily, and affordably.
Instructors work hard to develop a unique course that's fully in tune with
their students, their teaching style, and their research. And they want course
materials that are relevant, concise, and in one convenient location—not a
hodgepodge of textbooks, photocopies, and handouts. "Since 1989, we have created
textbooks for our core humanities program," notes Peg Downs, Professor of
Literature and Language at the University of North Carolina Ashville. "Without
Copley's expertise, innovative vision, and remarkable cooperation, we could not
have succeeded in this worthwhile venture."
With Copley Custom Textbooks, you'll experience the exceptional customer
service you should expect from a custom publishing house. Copley can:
- Provide complete copyright clearance services
to ensure that all content is properly licensed. We offer a 100% copyright
compliance guarantee.
- Custom design a cover that reflects the
author's institution, program, and course.
- Paginate the text and typeset the table of
contents, title page, and acknowledgement page.
- Assign an ISBN and copyright the textbook in
the author's or institution's name.
- Format and proofread all original and
reprinted material.
- Typeset previously published materials using
our state-of-the-art scanning capabilities.
- Print, bind, and deliver the textbook to a
campus or local bookstore on time—at no cost to the author.
"Each author or editor has a dedicated publishing consultant who works with
them from the beginning to the end of a project," says Lucy Miskin, Publisher,
Copley Custom Textbooks. "Our special focus on service and strong customer
relationships is a prime reason we have so many long-term customers. And this is
something we take a lot of pride in."
Whatever your requirements, our staff of experienced professionals will work
with you every step of the way to provide the research, design, and production
services necessary to publish a high-quality textbook.
To Learn More
To request a free sample textbook and publishing guide or to start the process
of creating your own textbook, call us toll free at 800-562-2147. Or email us at
publish@copleycustom.com.
A CoursePack is Born—From a Simple List of Articles
to the Finished Product
It's delivered to your doorstep—fully bound, with an attractive cover,
complete with all the articles you requested. Seems simple enough, right? But
did you ever wonder what goes into creating that CoursePack? A lot of people
have their hands on it before it's a complete package. So let's take a look at
how CoursePacks come together, and begin...at the beginning.
Just the Basics
CoursePack requests come into XanEdu in a couple of different ways—directly from
faculty or from bookstores—and they all require some basic information.
Background
- What institution is this for?
- What's the class title?
- How many students in the class?
How Delivered?
- Printed pack
- Digital pack only (students have online access
and can print articles from the computer)
- Digital print pack (everything is
copyright-cleared with digital and print copyrights – this gives more
flexibility if a student doesn't want a hard copy)
Who will the CoursePack be sold to?
- Bookstores
- Institutions or departments
- Directly from the e-commerce system to
students (this gives students all three delivery options)
What XanEdu Does with Your Information
In addition to this basic information, XanEdu receives a title list from a
professor or bookstore with the basic bibliographic information for the
articles. Then it's time to check for copyright clearance. Some articles don't
need copyright clearance:
- Articles that are written by the instructors
requesting the CoursePack
- Pre-copyright-approved articles covered in
agreements XanEdu has with Harvard and other case providers
- Articles covered in publisher agreements
giving XanEdu copyright permission
If the order doesn't come from a bookstore, once all the bibliographic
information is gathered XanEdu notifies the bookstore about the upcoming
CoursePack.
On to Copyright...
Even though some articles may be pre-approved for copyright, many still must be
checked for copyright compliance. So...we move to the next step. When a CoursePack
reaches the copyright clearance stage, a basic skeleton of the CoursePack is in
place with all the citations and PDFs of readings. And there is a list of
articles that still need copyright approval from article owners or their
representatives.
Copyright Clearance Center—A System That Works
Obtaining copyright clearance for all those requested articles is a daunting
task. Think of the phone calls, the paperwork, the follow-up. But XanEdu has a
trusted partner in this complicated process – the Copyright Clearance Center.
About ½ of the articles will go through the Copyright Clearance Center. If an
article can't be cleared there, then XanEdu's experienced copyright team will
research and identify the copyright holder, submit and follow up on permissions
requests, and manage the royalty payment and tracking process.
Will I Get A Yes? And What Happens Next?
Most articles are easily copyright-approved. In the few cases that aren't, it's
usually because too much of a book is requested and the number of pages must be
reduced. Once an article is approved, it's marked in the system and any fees are
noted. Then the job is printed, filed, and finished.
And So You Have It—A CoursePack is Born
CoursePacks from XanEdu are a convenient way to gather all the information
wanted for a course in one professional package. What used to be a long,
complicated job for professors is now a seamless, simple process.
XanEdu is working on ways to make CoursePacks even more accessible to users
around the world by moving more from traditional printed CoursePacks to digital
CoursePacks, and integrating CoursePacks into Blackboard. Be sure to talk to
your account representatives about these and other new innovations.
So whether your job is to assign those readings or stock those CoursePacks,
you can start thinking about your next CoursePack order and know that there's a
talented team of people at XanEdu who are here to make your job easier.
To learn more about how to build your XanEdu CoursePack,
CLICK HERE.
Interested in learning more about the top quality customer service
provided by XanEdu? CLICK HERE to
email a customer service representative.
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