Distributor Resource Center
Product and Service Overview
Brief summary of XanEdu's basic products and services.
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XanEdu Return Policies
Combines the CoursePack and Copley return policies found below.
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XanEdu® CoursePacks
CoursePack Order Form
CoursePack order form for new, repeat and add-on orders. Includes fields for specific instructor and course details, production requirements, and citation information.
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CoursePack Order Procedure
Detailed instructions on how to place a CoursePack order.
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CoursePack Materials Submission Guidelines
Instructions on how to submit materials for orders where hard copy materials are required for scanning and copyright clearance purposes.
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CoursePack Return Policy
XanEdu provides full returns privileges on unsold CoursePack. Read our policy or speak with a XanEdu account team member for more details.
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XanEdu Return Merchandise Authorization (RMA) Form
A CoursePack RMA Form must be submitted prior to processing your returns request. Fax completed RMA forms to 888-811-4759 or email cpreturns@xanedu.com.
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Additional RMA Fields
This form provides additional fields in the event your returns request exceeds the lines provided on the official RMA form. This form is to be submitted in addition to a complete RMA form only.
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XanEdu's Copley Custom Textbooks
Copley Custom Textbooks Order Procedure
Detailed instructions on how to place a custom textbook order.
Download: Acrobat PDF MS Word
Copley Returns Policy
XanEdu provides the industry standard of 10% returns privileges on unsold custom textbooks. Read our policy or speak with a XanEdu account team member for more details.
Download: Acrobat PDF MS Word
XanEdu Return Merchandise Authorize (RMA) Form
A Copley Custom Textbooks RMA Form must be submitted prior to processing your returns request. Fax completed RMA forms to 978-263-9790 or email textbook@copleypublishing.com.
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Copyright Clearance Services
Copyright Services Overview
Summary of XanEdu's copyright clearance services for all products
and customers. This promotional flyer can be used to educate
faculty on the importance of using legally produced course materials.
Download: Acrobat
PDF MS
Word
Copyright Whitepaper
General industry information highlighting the importance
of copyright clearance, and questions and answers on complex
copyright issues such as fair use, public domain and how to
establish a copyright policy. Brief description of how XanEdu
supports the production of copyright compliant course materials.
Download: Acrobat
PDF MS
Word
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The XanEdu Control Center for Distributors and Bookstores
Exclusively through XanEdu's innovative Control Center you
can get pricing information, track copyright permission status,
easily submit add-on orders, view and print invoices, review
detailed order status information and access shipment tracking
details — all information available online 24/7!
Download to learn more
What is the XanEdu CoursePack Control Center?
How to Maximize the CoursePack Control Center
Register now or contact your
XanEdu account team to request
a unique username and password.
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Unique Marketing Support
XanEdu's dedicated Account Executives can work with you to
strategically grow your course pack program. We've had great
success growing business in other stores with our customized
marketing flyers — we'll provide you with a co-branded
flyer to promote your store and our products directly to faculty
on your campus. Ask your account
team for more details!
Download: Sample
marketing flyer (Acrobat PDF)
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Nine Reasons to Work with XanEdu
XanEdu understands your commitment to providing superior
service and expertise to faculty and students. XanEdu
can help you manage and grow your course pack program.
If you are considering another supplier, take a moment
to consider XanEdu's unique capabilities.
Download
flyer to learn "Why XanEdu Is the Right Choice for
Your Bookstore". (Acrobat PDF)
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